Femia Web Purchase Refund Policy

1. By using the Service on any computer, mobile phone, tablet or other device (collectively the “Device”), you as a user of the Service confirm that you have read, understand and agree to be bound by this Web Purchase Refund Policy and any other applicable law. We may change this Web Purchase Refund Policy at any time without notice, effective upon its posting on the Website. Your continued use of the Service shall be considered your acceptance of the revised Web Purchase Refund Policy. IF YOU DO NOT AGREE TO THIS WEB PURCHASE REFUND POLICY, PLEASE DO NOT USE THIS SERVICE.
2. IF YOU LIVE IN THE EUROPEAN UNION YOU HAVE CERTAIN RIGHTS TO WITHDRAW FROM DISTANCE PURCHASES; HOWEVER, PLEASE NOTE THAT WHEN YOU ORDER THE PURCHASE, YOU ACKNOWLEDGE AND AGREE THAT YOU ACCEPT AND CONSUME THE PURCHASE PROMPTLY ONCE YOUR PURCHASE IS COMPLETE AND THEREFORE YOUR RIGHT OF WITHDRAWAL IS LOST AT THIS POINT. For the avoidance of doubt, your Purchase is deemed complete at the time our servers validate your Purchase and the applicable Purchase is successfully delivered to you.
3. At Femia, we work hard to create a perfect solution for your needs and constantly improve the Service. In the view of this, we deem each Purchase final, meaning that if you accepted our offer and agreed to the respective subscription, the Purchase cannot be canceled. At the same time, we understand that different issues may arise - be it a technical problem or simply that the Service does not fit you. That is totally OK and we take it into account by providing you the following options for a refund:
   
   
   • You have experienced technical issues with the Service
     
     In case you have experienced any such Service-related technical issues which render impossible your further use of the Service, please contact us and we will do our best to address your problem. If we cannot effectively fix the respective technical issue, you may request a refund within 30 (thirty) calendar days starting from the Purchase date (where the Purchase date shall be understood as the date of validation of your payment by our servers for one-time payment or as the date of validation of your last subscription payment by our servers).
     The technical issues may include material crashes, failure to launch, non-clickability of buttons and other issues, which render your use of the Service impossible. However, we are not liable for any refund amount due to technical problems on Your computer or other device which you utilize to use the Service, including but not limited to printer malfunction, inability to install any software or application (e.g. Adobe Acrobat Reader, iZip, WinZip, etc.), and/or problems due to internet connectivity.
     To understand how we can help you or whether you are eligible for a refund, we may ask you to provide the following information:
     • your device’s model, operating system and version;
     • the steps you are taking when this issue appears;
     • a screen video or screenshots that would illustrate the issue;
     • any additional information that would help us identify the problem, if the details you have already provided are not enough to identify the issue you're experiencing.
   • You have used the Service and do not like it
     
     We understand that all people are different, and that you may simply not like the Service we offer. Therefore, we provide you an opportunity to request a refund for the Purchase within the 90 (ninety) days from the Purchase date (where the Purchase date shall be understood as the date of validation of your payment by our servers for one-time payment or as the date of validation of your first subscription payment by our servers). We think that 90 days is more than enough time to understand whether the Service fits you, so please note that we will not grant any refunds which are requested outside of this period.
     In order to use the aforementioned option, you have to contact us within 90 (ninety) calendar days as of the Purchase date (where the Purchase date shall be understood as the date of validation of your payment by our servers for one-time payment or as the date of validation of your first subscription payment by our servers) and simply request the refund. We would really appreciate it if you take some time and actually give our Service a try before requesting a refund.
4. To request a refund, please contact our customer service using the form. All refunds will be calculated according to the actual Purchase price paid at the time of Purchase. Please note that returns for credit and debit card transactions are issued within 2 (two) business days, however it may take up to 5 (five) business days for the credit to arrive at your credit card or bank account. If you want to cancel your Purchase and are entitled to any refund, we reserve the right to charge a fee to cover the cost of any administrative or other expenses we may have suffered due to your order, to the extent permitted by law.
5. If you need any other assistance, please contact our customer service using the form.